Privacy Policy
Last Updated: January 15, 2025
At Pizza73, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our national cuisine training programs, visit our location, or use our website.
We're committed to transparency. If something here doesn't make sense or you have questions, reach out. We'd rather explain things clearly than hide behind legal jargon.
Information We Collect
We collect information that helps us provide better training experiences and communicate effectively with our students and visitors. Here's what we gather and why:
Personal Information You Provide
When you register for classes, contact us, or visit our food court location, you might share:
- Your name, email address, and phone number for class registration and communication
- Mailing address if you're enrolling in certification programs that require physical materials
- Payment information when you sign up for paid courses (processed securely through our payment provider)
- Dietary restrictions or allergies – important for hands-on cooking classes
- Previous cooking experience to help us tailor instruction to your skill level
Information Collected Automatically
Our website collects standard technical information to improve your browsing experience:
- Browser type, device information, and IP address
- Pages you visit and time spent on our site
- Referring website or search terms that brought you to us
- General location data (city/region level, not precise GPS coordinates)
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Class registration, schedule updates, program communications | Duration of enrollment plus 2 years |
| Payment Details | Processing course fees and maintaining transaction records | 7 years (Canadian tax requirements) |
| Dietary Information | Safe and appropriate hands-on training experiences | Duration of active enrollment |
| Website Analytics | Improving site navigation and content relevance | 26 months (anonymized after 14 months) |
| Class Performance Data | Tracking progress and issuing certifications | Permanently (for certification verification) |
How We Use Your Information
Everything we collect serves a specific purpose related to running quality culinary training programs. We don't sell your data or use it for purposes unrelated to our educational mission.
- Enrolling you in classes and managing your course schedule
- Sending important updates about class times, location changes, or program modifications
- Processing payments and maintaining accurate financial records
- Communicating about upcoming courses that match your interests (you can opt out anytime)
- Improving our curriculum based on student feedback and learning outcomes
- Issuing certificates and maintaining records for credential verification
- Complying with health and safety regulations for food service training
- Responding to your questions or concerns about our programs
Marketing Communications
If you've taken a class with us, we might send occasional emails about new courses or special workshops. These aren't frequent – maybe once a month at most.
Every email includes an unsubscribe link. Use it if you're not interested. We won't take it personally, and it won't affect your enrollment in current courses.
How We Share Your Information
We don't sell or rent your personal information. Period. But we do work with some trusted partners to deliver our services:
Service Providers
- Payment processors who handle credit card transactions securely
- Email service providers for sending class updates and newsletters
- Cloud storage services where we keep enrollment records and course materials
- Scheduling software that manages class bookings and instructor calendars
These providers can only use your information to perform services for us. They're contractually required to protect your data and can't use it for their own purposes.
Legal Requirements
We'll disclose information if required by Canadian law, court order, or government regulation. This includes responding to valid legal requests from law enforcement or regulatory agencies.
Business Transfers
If Pizza73 were ever sold or merged with another organization, your information would transfer to the new owner. You'd be notified in advance, and the new entity would need to honor this privacy policy.
Your Privacy Rights
Under Canadian privacy laws, including Quebec's specific regulations (we're located in Saint-Bruno-de-Montarville, QC), you have meaningful control over your personal information.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If your contact details or other information is outdated or wrong, let us know and we'll update our records promptly.
Request Deletion
Ask us to delete your information. We'll comply unless we're legally required to keep it (like tax records or certification data).
Data Portability
Get your data in a format you can transfer to another service provider if you want to take your records elsewhere.
Opt Out
Stop receiving marketing emails or promotional materials. This doesn't affect essential communications about classes you're enrolled in.
File a Complaint
If you believe we've mishandled your data, contact the Office of the Privacy Commissioner of Canada or Quebec's Commission d'accès à l'information.
To exercise any of these rights, email us or call during business hours. We'll verify your identity (to protect your information) and respond within 30 days.
How We Protect Your Information
We take reasonable precautions to keep your data secure, though no system is completely bulletproof.
- All payment transactions use encrypted connections (SSL/TLS)
- Personal data is stored on secure servers with restricted access
- Staff members only access information they need to do their jobs
- We regularly update our security practices and software
- Physical records at our Saint-Bruno location are kept in locked cabinets
- Old records are securely destroyed when retention periods expire
What You Can Do
Use strong passwords if you create an account on our website. Don't share your login credentials. Log out when using shared computers, especially at the food court.
If you suspect your account has been compromised, contact us immediately so we can secure it.
Cookies and Tracking
Our website uses cookies – small text files stored on your device that help the site remember your preferences and analyze traffic patterns.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly (like remembering items in your cart)
- Analytics cookies: Help us understand which pages are popular and where people struggle navigating
- Preference cookies: Remember your settings like language preferences
We don't use advertising cookies or share cookie data with third-party advertisers. You can disable cookies in your browser settings, though some site features might not work properly.
Children's Privacy
Our training programs are designed for adults. We don't knowingly collect information from anyone under 13. If we discover we've accidentally collected data from a child, we'll delete it immediately.
For teen-focused summer workshops (ages 13-17), we require parental consent before enrollment and only collect the minimum necessary information.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when we last made changes.
If we make significant changes that affect how we use your information, we'll notify active students by email and post a notice on our website for at least 30 days.
Continuing to use our services after we update the policy means you accept the changes. If you disagree with updates, you can request account deletion and discontinue using our services.
Canadian Privacy Compliance
Pizza73 operates in Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
We handle all data according to Canadian privacy standards. If you're accessing our site from outside Canada, your information will be transferred to and processed in Canada under these regulations.
Questions About Your Privacy?
If you have concerns about how we handle your information or want to exercise your privacy rights, we're here to help.